1. Who this applies to
This policy applies to CutPro Pty Ltd (ABN 77 663 814 195), the company operating cutpro.com.au and the workshop in Helensvale, QLD 4212. We're bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth).
2. What we collect
When you submit a quote request, contact form, or email us, we collect:
- Your name and the company you represent
- Your email address and phone number
- Job details — material, dimensions, quantity, deadline, instructions
- Any design files you upload (DXF, AI, SVG, PDF, EPS, DWG)
- Technical metadata captured by Cloudflare — IP address, request timestamp, and basic user-agent details — for security and abuse prevention
We don't collect anything we don't need. We don't buy, sell, or rent contact lists.
3. Why we collect it
We use what you give us to: prepare your quote, communicate about it, fulfil and deliver the job, take payment, keep the workshop safe and accountable, and meet our tax and record-keeping obligations.
4. How long we keep it
- Design files — retained on Cloudflare R2 for up to 90 days after a job closes, then auto-deleted.
- Quote and order records — retained for 7 years to meet ATO record-keeping requirements.
- Email correspondence— retained while it's relevant to the job, then archived in line with our internal retention schedule.
- Marketing contacts— only if you've explicitly asked to be kept informed. Unsubscribe at any time.
5. Who else sees it
We use a small set of trusted service providers to run the business. Your data may pass through these systems strictly for the purpose of delivering your job:
- Cloudflare (hosting, file storage, security) — Asia-Pacific region
- Resend (transactional email — quote notifications, status updates)
- Google Workspace (sales@ mailbox and aliases)
- Stripe (payment processing only — we never see your card details)
We don't share your information with anyone else without your consent, except where required by law (e.g. lawful request from a regulator).
6. Cookies and tracking
The cutpro.com.au site uses minimal cookies — Cloudflare security and bot-detection cookies, and a Cloudflare Turnstile token on the quote form to confirm you're not a bot. No third-party advertising trackers, no cross-site tracking pixels.
We use Cloudflare Web Analytics to understand how the site is used — page views, referring sites, country, device type, and load performance. It is privacy-first and cookieless: it sets no cookies, does not fingerprint your device, and does not track you across other sites.
If we add any further analytics or remarketing tools, this policy gets updated and the change is dated above.
7. Security
Files are uploaded over TLS to Cloudflare R2. Admin access to operator tools is gated by Cloudflare Access with single-sign-on. We use scoped API keys for third-party services and rotate them when staff change. No system is perfectly secure — but we treat your files like our own.
8. Your rights
You can ask us at any time to:
- Tell you what personal information we hold about you
- Correct any of it that's wrong or out of date
- Delete your design files and contact details, subject to our retention obligations for active orders and tax records
- Stop using your information for marketing
Email sales@cutpro.com.au with the request — we aim to respond within 30 days.
9. Complaints
If you think we've mishandled your information, talk to us first — most things can be sorted directly. If you're not satisfied, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Changes to this policy
We'll update this page when our practices change. The current version is always at cutpro.com.au/privacy. The “last updated” date at the top tells you when.