1. Currency and tax
All quoted prices are in Australian dollars and include GST at the rate applicable on the date of the quote. CutPro Pty Ltd is GST-registered (ABN 77 663 814 195). A tax invoice is issued for every paid job.
2. Minimum order
Our minimum order is $132 inc GST. Below that, the time it takes to set up the job exceeds the cost of the cut itself. Combine small jobs into one order, or pay the minimum.
3. Quote validity
Quotes are valid for 14 days from issue unless we state otherwise. Material costs and lead times can shift with supplier conditions. If a quote lapses, ask us to refresh it before you commit.
4. When payment is due
By default, payment is due in full before pickup or delivery. We don't release jobs until the invoice is settled.
For larger or custom jobs, we may request a 50% deposit to confirm the order. The deposit covers material commitment and setup time, and is non- refundable once cutting begins.
5. How to pay
Once your quote is approved, we send a Stripe Payment Link. You can pay by:
- Visa, Mastercard, or AmEx (credit or debit)
- Apple Pay or Google Pay
- BPAY, where available through Stripe
EFT bank transfer is also fine on request — ask for our account details and quote your reference number on the transfer.
We don't store card details on our systems. Stripe handles all card data directly under PCI-DSS compliance.
6. Trade account terms
Trade terms (e.g. 14 or 30 days from invoice) are available by arrangement for repeat trade customers — signwriters, builders, shopfitters, and commercial fitters with a verifiable trading history with us.
Trade terms are not the default. They're set up in writing before the first invoice. Contact sales@cutpro.com.au to apply.
7. Late payment
Invoices unpaid more than 14 days past due may attract a late-payment fee at the Reserve Bank of Australia cash rate plus 6% per annum, calculated daily on the outstanding balance until paid. This rate aligns with the prescribed rate for unpaid civil debts in Queensland under the Civil Proceedings Act 2011(Qld) and the Supreme Court of Queensland's standing practice direction. Trade terms are suspended for accounts in arrears.
Reasonable recovery costs (collection agency fees, court filing fees, legal costs on a solicitor-and-own-client basis) are recoverable from the customer on accounts that proceed to formal recovery.
We'd rather call you than charge interest. If you're behind, talk to us — most accounts settle without a fee being applied.
8. Refunds
We refund where we got it wrong — incorrect material, dimensions outside agreed tolerance, missed feature on the cut file we should have caught. Refunds are handled at operator discretion and processed back to the original payment method within 7 business days of agreement.
We don't refund for:
- Customer-supplied files with errors we couldn't reasonably detect on review
- Customer-supplied material that didn't cut to expectation
- Change of mind once cutting has started
- Variations within the agreed tolerance band
9. Disputes
If something looks off on the invoice or the work, talk to us first — call 0479 143 649 or email sales@cutpro.com.au. Most things can be sorted in one conversation.
Anything we can't agree on is governed by the laws of Queensland and dealt with under our terms of service.
10. Changes to this policy
The version that applies to your job is the one in force at the date of your quote. Material changes are flagged on this page and dated above.