Frequently Asked Questions

Submit your job through the quote form. Attach a cut-ready vector file (DXF, AI, SVG, PDF, EPS, DWG), choose your material and quantity, and add any notes on finish or tolerances. Most quotes come back within one business day. Complex jobs may take longer — we’ll let you know.

Minimum order is $132 inc GST. That covers machine setup time for small runs. If your job comes in under that, we’ll let you know and you can adjust quantity or combine jobs.

Yes, subject to machine availability. Rush jobs are quoted case by case — ask in your quote request and we’ll confirm whether it’s achievable, and what it’ll cost, before you commit. Nothing is applied automatically.

Yes. Full payment before production on standard jobs. Trade account customers on approved terms may have different arrangements — see Trade Accounts.

Yes. We charge a sample at the same rate as a single piece on the machine — same setup, same kerf, same finish as the full run. If you proceed with the bulk order, the sample cost rolls into the total at the volume rate.

Sample cuts are most useful when you’re testing a new material, a new file, or a finish you haven’t run with us before. Common cases: confirming acrylic edge finish before a 100-letter sign run, testing a notch fit on ACM before bulk CNC routing, checking engraving depth on a new timber stock.

Ask for a sample when you submit your quote and we’ll include it as a separate line.

Cut-ready: DXF, AI, SVG, PDF, EPS, DWG. These cut straight away when they’re vector-based, with closed paths and correct scale (1:1, millimetres).

Raster artwork — JPG, PNG, or a raster-only PDF — is accepted too, but it can’t be cut as-is. We quote it as a vectorising job first and convert it to a cut-ready vector before production. We can’t work from hand sketches or Word documents — send artwork in one of the formats above.

Yes — we offer three file-side services for trade customers: vectorisation, CAD prep, and material+method planning. Each is charged at our workshop labour rate and quoted as a separate line on your job.

Vectorisation — converting raster artwork (JPG, PNG, raster-only PDF) into a cut-ready vector. Joining open paths, removing stray points, converting text to outlines.

CAD prep — cleaning up supplied DXF, DWG, AI, or SVG so it’s production-ready. Layer naming, scale verification, removing construction geometry, kerf checks.

Material + method planning — picking the right material grade, thickness, and machine (CNC router or laser) for what the part actually needs to do.

What we don’t do: redraw logos, brand assets, or illustrations from scratch for you to own. That’s design work, not file prep — a signwriter or graphic designer is the right call.

Files we vectorise or prep remain CutPro property unless otherwise agreed in writing. Ask about file prep in your quote request and we’ll confirm scope and cost before any work starts.

Check our file guide — it covers stroke vs fill, layer naming, kerf allowance, and common issues that cause delays. Getting it right up front means a faster quote and no production delays.

Files are retained for the period set out in our Terms & Conditions. We store them so you can reorder without resupplying artwork, but we don’t offer open-ended archiving. If you need a file removed sooner, contact us directly.

Our standard catalogue includes acrylic, ACM (aluminium composite), MDF, plywood, foam PVC, polycarbonate, timber, and specialty plastics. See the materials page for thickness ranges and specs. If you need something not listed, contact us — we may be able to source or advise.

Yes. If you’re unsure on material or method — indoor vs outdoor, rigidity, finish, weight — we offer material and method planning as part of our file prep service at our workshop labour rate. Include your application and end-use in the quote notes and we’ll advise as part of the quote process where we can.

We supply material for all standard catalogue jobs. We can also run customer-supplied material by prior review — confirm grade, thickness, and condition with us before delivery so we can flag anything that won’t cut cleanly. Material we can’t run is yours to collect.

Yes — laser engraving, edge polishing, drilling, and painting are available as add-ons on most materials. Ask in your quote request and we’ll confirm what’s feasible for your job. Availability and pricing depend on the material and job complexity. Finishing costs are itemised in your quote.

Both. We run CNC routing and laser cutting in-house. The right process depends on your material, thickness, and required edge quality — we’ll advise in your quote.

Yes. We operate by appointment — we’ll contact you when your job is ready to arrange a time.

Pickup from Helensvale is the default — by appointment only, full address provided after your job is booked. Most trade customers in the M1 corridor (Gold Coast, Logan, southern Brisbane, Tweed) pick up direct.

For jobs that need to ship, we offer:

• Local delivery across the Gold Coast and northern Tweed for larger orders — quoted per job, often same-week.
• National freight anywhere in Australia — quoted per job depending on size, weight, and destination. Larger or heavier orders may need pallet freight rather than parcel post; we’ll let you know on the quote.

We don’t include freight in our published rates because cost varies too much between a couple of acrylic letters and a pallet of ACM panels. Ask about delivery in your quote request and we’ll work it into the quote.

A self-serve job tracker is on the roadmap; for now, we email progress updates direct.

We work primarily with trade customers — signwriters, builders, shopfitters, and commercial fitters. If you’re placing regular work, reach out and we can discuss account arrangements. Trade accounts are handled directly. Contact us at sales@cutpro.com.au.

Both. Our focus is repeat trade work, but we quote one-off jobs too. The quote process is the same regardless — submit your file and specs and we’ll get back to you.