Frequently asked.

Submit your job through the quote form. Attach a cut-ready vector file (DXF, AI, SVG, PDF, EPS, DWG), choose your material and quantity, and add any notes on finish or tolerances. Most quotes come back within one business day. Complex jobs may take longer — we’ll let you know.

Minimum order is $50 incl. GST ($45.45 ex GST). That covers the setup and machine time a small run still takes. If your cutting and material come in under it, you’ll see a minimum order adjustment on your quote making up the difference — never a surprise at the end. Combining small jobs into one order is usually the cheaper move. Delivery is charged separately and doesn’t count towards the minimum.

Yes, subject to machine availability. Rush jobs are quoted case by case — ask in your quote request and we’ll confirm whether it’s achievable, and what it’ll cost, before you commit. Nothing is applied automatically.

Not a deposit — standard jobs are paid in full before production, so there’s nothing part-paid to track. Trade account customers on approved terms may have different arrangements — see Trade Accounts.

Yes. We charge a sample at the same rate as a single piece on the machine — same setup, same kerf, same finish as the full run. If you proceed with the bulk order, the sample cost rolls into the total at the volume rate.

Sample cuts are most useful when you’re testing a new material, a new file, or a finish you haven’t run with us before. Common cases: confirming acrylic edge finish before a 100-letter sign run, testing a notch fit on ACM before bulk CNC routing, checking engraving depth on a new timber stock.

Ask for a sample when you submit your quote and we’ll include it as a separate line.

Cut-ready: DXF, AI, SVG, PDF, EPS, DWG. These cut straight away when they’re vector-based, with closed paths and correct scale (1:1, millimetres).

Raster artwork — JPG, PNG, or a raster-only PDF — is accepted too, but it can’t be cut as-is. We quote it as a vectorising job first and convert it to a cut-ready vector before production. We can’t work from hand sketches or Word documents — send artwork in one of the formats above.

Yes — we offer three file-side services for trade customers: vectorisation, CAD prep, and material+method planning. Each is charged at our workshop labour rate and quoted as a separate line on your job.

Vectorisation — converting raster artwork (JPG, PNG, raster-only PDF) into a cut-ready vector. Joining open paths, removing stray points, converting text to outlines.

CAD prep — cleaning up supplied DXF, DWG, AI, or SVG so it’s production-ready. Layer naming, scale verification, removing construction geometry, kerf checks.

Material + method planning — picking the right material grade, thickness, and machine (CNC router or laser) for what the part actually needs to do.

What we don’t do: redraw logos, brand assets, or illustrations from scratch for you to own. That’s design work, not file prep — a signwriter or graphic designer is the right call.

Files we vectorise or prep remain CutPro property unless otherwise agreed in writing. Ask about file prep in your quote request and we’ll confirm scope and cost before any work starts.

Check our file guide — it covers stroke vs fill, layer naming, kerf allowance, and common issues that cause delays. Getting it right up front means a faster quote and no production delays.

Files are retained for the period set out in our Terms & Conditions. We store them so you can reorder without resupplying artwork, but we don’t offer open-ended archiving. If you need a file removed sooner, contact us directly.

Our standard catalogue includes acrylic, ACM (aluminium composite), MDF, plywood, foam PVC, polycarbonate, timber, and specialty plastics. See the materials page for thickness ranges and specs. If you need something not listed, contact us — we may be able to source or advise.

Yes. Tell us the application and end-use in your quote notes — indoor vs outdoor, rigidity, finish, weight — and we’ll recommend a material and process as part of the quote. Jobs that need deeper material and method planning — comparing options, working up the file — are quoted as file prep at our workshop labour rate, itemised on the quote.

Yes — we supply the material for every job. Standard catalogue grades are held in stock; non-stock or specialty grades are sourced and quoted by review. Tell us the material, thickness, and finish you need in your quote request and we’ll price it as part of the job.

Yes — laser engraving, edge polishing, and drilling are available as add-ons on most materials. Ask in your quote request and we’ll confirm what’s feasible for your job. Availability and pricing depend on the material and job complexity. Finishing costs are itemised in your quote.

Both. We run CNC routing and laser cutting in-house. The right process depends on your material, thickness, and required edge quality — we’ll advise in your quote.

Yes. We operate by appointment — we’ll contact you when your job is ready to arrange a time.

Pickup from Helensvale is the default — by appointment only, full address provided after your job is booked. Most trade customers in the M1 corridor (Gold Coast, Logan, southern Brisbane, Tweed) pick up direct.

For jobs that need to ship, we offer:

• Local delivery across the Gold Coast and northern Tweed for larger orders — quoted per job, often same-week.
• National freight anywhere in Australia — quoted per job depending on size, weight, and destination. Larger or heavier orders may need pallet freight rather than parcel post; we’ll let you know on the quote.

We don’t include freight in our published rates because cost varies too much between a couple of acrylic letters and a pallet of ACM panels. Ask about delivery in your quote request and we’ll work it into the quote.

Every job has a live tracking page — check progress any time at cutpro.com.au/track with your job reference. We email progress updates at each stage as well.

Yes. We work primarily with trade customers — signwriters, builders, shopfitters, and commercial fitters. If you’re placing regular work, apply through the trade accounts page — every application is reviewed personally. Prefer email? sales@cutpro.com.au works too.

Both. Our focus is repeat trade work, but we quote one-off jobs too. The quote process is the same regardless — submit your file and specs and we’ll get back to you.